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Marketing in the times of Corona

CarpeDiemMarketing_1

Carpe Diem!

What #Marketing, #Sales, #BusinessDevelopment and #ChannelManagement teams can do in the times of #Corona

(Part 1 of n – This is the first in the multi-part series on how business can thrive in these times)

With COVID-19, the world is passing through extraordinary times. Companies require super-extraordinary approaches to survive and thrive in such situations. In this multi-part series, I will address what an organisation can do to lead the industry and leave the competition far behind.

Businesses will be restored to normalcy in due course; only the innovators with innovative marketing organisations will survive. The rest will perish and fall by the end of this pandemic. What remains hence is the impact that you have created in the coming weeks and months. Towards that goal, we will see and share a few tips in marketing and business development.

With the partial to a near-total shutdown of businesses worldwide, the domestic and global companies are facing a watershed moment. Their inbound marketing leads and enquiries have dried up. The social distancing norms constrain the sales team and outbound team. Many businesses are working from home. Revenues are barely trickling in.

Yet, this provides one of the perfect opportunities for a savvy marketer. Here are a few things that you can do –

[1] Reset and recalibrate the internal marketing

Lockouts and quarantine times, such as this is an ideal time to set the internal house to order. The marketing team can now experiment with things that you always wanted to do but never found adequate time. Some of the areas could be

  • Create ‘stock’ content like blogs, white paper, case studies
  • Revisit the calendar for ‘flow’ content like posting blogs and social media.

[2] Reach out to currently engaged prospects

Today is an excellent opportunity to reach out to prospects and customers that are engaged with you presently. The trick is reaching out to them, not with a sales pitch but with ‘hacks’ or ‘tips and tricks. Such a sharing of high-value content that truly eases their lives can add tremendous value to their businesses and organisations. Your customers have all the time in the world now, and you can even reach out to them with web sessions like Zoom or Facebook / Instagram Live. Here are some examples of topics that you can use –

  • Everything you need to know about X.
  • Why most Y strategies today are destined to fail.
  • Three steps by that Y can do to stop Z
  • COVID-19 – How X can change the future of Y.

[3] CRM, Database clean up, and customer segmentation.

One of the vital things a sales team (and the marketing organisation) must have is a well-segmented target audience. It would be best if you used this time to look at the database of current opportunities in your CRM system. If you have not updated the customer database/ CRM, use this time to reach out to sales teams to update the CRM. You can then segment / re-segment the prospect and customer data. You may want to customer lists into categories or based on the sales cycle or with tags that your company is comfortable with. You would need to have a specific plan of engagement for each type.

Let me know your thoughts, and I shall continue to build on these on my next posts in the series. You can also reach out to zmotly@futureshift.com.sg, and I will be glad if I can be of help /Rajesh

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Futureshift ZMOT.ly

What a simple pencil sharpener can teach you about big ‘I’ Innovation vs. small ‘i’ Innovation

What a simple pencil sharpener can teach you about big ‘I’ Innovation vs. small ‘i’ Innovation
What a simple pencil sharpener can teach you about big ‘I’ Innovation vs. small ‘i’ Innovation

As a parent, with young children, while I go around doing routine stuff, I usually keep a watch on how small and subtle changes are happening in the world of stationery – of pencils, erasers, pencil sharpeners, rulers, glue sticks, and such mundane stuff. I am childlike when getting hold of these things and often stumped with subtle innovations that are happening in the industry.

#Innovation happens at multiple levels. There are the big ‘I’ innovations that happen once in a while that make headlines and get some multi-million-dollar funding, and the world talks about them to no end. Then there are millions of small ‘i’ innovations that go under the radar, many of which we use and yet one talks about them.

Unlike big Innovations, small innovations happen daily and impact life significantly and make life easier its own small little ways. We seldom discuss them, and in many situations, we do not even observe that innovation, let alone acknowledge or amplify that innovation. Small innovations are under the radar, but I believe, when put together daily, they impact the quality of life and save us time and money significantly.

Here is one such innovation – on a pencil sharpener. As a child and over the last 40 years, we have experienced this is the situation, thousands of times, yes, thousands of times While sharpening a pencil the lead gets stuck at the far end of the sharpener. I have personally spent, and I am sure if you are someone like me who is a millennial generation, we have spent countless minutes,  time trying to use a sharp instrument to pull out the stick lead. If it happens to be a color pencil, the lead is so soft that it gets stuck far more and it is much more difficult to retrieve.

Now, imagine this innovation (in the picture attached). There is a small opening at the far end for the broken lead fall away. A circular design, a little ide than the size of the lead that lets the broken lead automatically fall off. This, I believe, is a phenomenal small ‘I’ innovation.

There is a small opening at the far end for the broken lead fall away. A circular design, a little ide than the size of the lead that lets the broken lead automatically fall off. This, I believe, is a phenomenal small ‘I’ innovation.
There is a small opening at the far end for the broken lead fall away. A circular design, a little ide than the size of the lead that lets the broken lead automatically fall off. This, I believe, is a phenomenal small ‘I’ innovation.

Now about the business value and thus money that could be made by the innovator – Even if the innovator or the product marketer charges ₹2 (or 20c) extra per sharpener vs. ₹5 (or 50c) otherwise, the innovator would be amply rewarded. This does not happen in real life. That small innovator is not able to market that innovation, let alone price it at a premium. The user, on the other end, is unable to comprehend the significant value that innovation brings to them. Imagine, in this case, that extra minute the user has in trying to remove the stuck lead and that would have at least happened 100 times a month. That is a good 2 hour extra for just ₹2 (or 20c).

What are your thoughts?

What do you think about small innovations versus big innovations?

Is there merit in small innovations? How can they be monetized?

Are there any small innovations that you think have gone unnoticed?

Please share in the comments section. I would like to hear from you.

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ZMOT.ly

5 Steps to Scaling your Startup – An open letter to entrepreneurs

Dear Entrepreneur:

Starting a business is easy. It requires courage. It requires an idea. It requires passion and commitment. You are one of the very few in this world who has taken that critical step.

You are even willing to make sacrifices and commit to hard work. Your next goal is to make your all this count. To make the business successful. To do that you have to scale and scale sustainably.

How would you do that? At Futureshift, our ZMOTly framework helps you to achieve your goal with a structured way to scale your business. Towards that end, our clients love this ZMOT.ly Smart Scaling Framework, they held them to look at incubation to mainstream under a very predictable model.

This model brings science to the art of business scaling. The more detailed you are with your plan using this framework the better you are set to reach your goal.

Why do some companies achieve things that ultimately exceed our expectations and defy all of our assumptions for what’s possible?

Would you startup be one of those unicorns?

Check it out! Take the plunge head-on with ZMOT.ly Smart Scaling Framework.

  1. Discovery: In this phase, you would Identify, define and prioritize opportunities that will deliver revenue/ growth. You may list all revenue/ growth model.
  2. Concept Development: In this concept development phase you would define the user, stakeholder partner value proposition and architect execution and revenue/ growth models for each revenue/ growth model.
  3. Proof of Concept: This is a very critical phase where you would validate the value proposition, revenue/ growth, and technical feasibility at a single location for each selected revenue/ growth model.
  4. Pilot; In this phase, you would test the complete model in multiple locations to validate scalability, for every scalable and sustainable model from POC. Many startups fail here.
  5. Scaled Deployment is all about focussed field execution to achieve stated goals and objectives. Here it is critical to achieving maximum revenue/ growth with minimum or administration.

Mainstream: This is no more a phase. At this stage, you have had a full adoption across all markets and integrate into core execution engines. This is business as usual and in all probability, you will have other competitors in the market. It is all about efficiency. But more importantly, this is the time to get focus to newer innovations and incubations.

Having said this, the idea of each of these models is suggestive. If a specific product or idea or a revenue model fails in any of the phases to achieve its desired objectives- you as founders and management team would need to have a real strong discussion on to do a Go-NoGo decision.

Hope this helps. Please feel free to reach out to zmotly@futureshift.com.sg if you need our help.

  • ZMOT.ly Team/ Futureshift
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#Futrlabs – Some Disruptive Products

Futrlabs is the technology hub that dishes out innovative solutions to our clients, both enterprises and social sector alike. Here is a glimpse of what is cooking.

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Futrlabs

#Futrlabs small enough to innovate, big enough to disrupt

Futrlabs is our Innovation Hub that develops Intellectual Property on disruptive technologies to positively impact outcomes.

Technology is the bedrock for success. Picking the right solution for the right problem is critical. Futureshift’s Mobile, Cloud, Social and Analytics platforms will help you achieve success, instantly with the right tools.

At Futrlabs cutting-edge innovation happens because we are focused ground up with solutions that impact business and real problems. We are bunch of tech-savvy people who meet and talk to real people almost every week. That is what keeps the creative juices flowing with feet on the ground.